![]() Further to this we've toggled on/off the emoticon options in the IM settings under Tools > Options but once again to no avail.We've also attempted a repair of the application with no success.We've attempted this under multiple logins and the issue has been replicated across accounts indicating that the issue is computer related.Adding an emoticon or receiving an emoticon in a message ends up as a blank space rather then the emoticon or even the shortcut characters indicating that there is some sort of corruption Strangely when clicking on the emoticon pop up window, a grey box pops up where the emoticons should be and a quick mouse over on the grey box showsĭifferent emoticon descriptions at the bottom of the grey box. When an affected staff member attempts to send an emoticon in a message, the emoticons do not show up. Has anyone come across the following issue before and maybe have a resolution?Īfter recently upgrading our staff to Office 2013 as a voluntary SCCM advert, I noticed a strange occurrence with the Lync 2013 application.
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